Sysnew Support Center


  1. What's the difference between FastRestore and SysRestore?
    Sysrestore: Sysrestore writes data in a true environment. It can create multiple restore point. It will take a few minutes to more than ten minutes to restore protected area on computer according to data size. Sysrestore is able to restore a single file. It starts to restore a file from the restore point.
    Fastrestore: Fastrestore writes data in a fake write model. It only has one restore point. No matter how much data is contained, users only need to reboot computer to perform restore.
    Fastrestore is a much better choice for anyone who wants to pay the lest of time on computer maintain or public computers such as Internet cafes, schools, etc, which needs to restore automatically every day or every boot of computer.
    Sysrestore has multiple restore points, which can restore a certain file or restore the protected partition on computer to the state of certain day, so it is more suitable for home users and office computers, etc.
  2. Why SysRestore requires system reboot after reinstallation?
    The program will start to protect your system once you install it then your system shall be rebooted.

  3. Can I install SysRestore on other partition instead of C: drive?
    No, the program must be installed on System partition.

  4. Uninstall problem - What can I do when I have uninstalled SysRestore with uninstall software but the software is still there
    SysRestore can only be uninstalled by its uninstall program which you can locate it via Start -- Programs - SysRestore - Uninstall, if you have used some other uninstall software or Windows Remove program, it can not be emptied. You should restart your OS and restore it to the state where SysRestore was good on your OS by "CTRL+R" when restarting OS. And recover your OS to get SysRestore back for SysRestore uninstallation. If you have already uninstalled SysRestore via "Add/Remove Applications" provided by system, you can download SysRestore.exe and then unarchieve it with zip or rar and you will see "Uninstall.exe". Double click it to remove all SysRestore elements. Only by its own uninstall process, it can be completely removed.

    FastRestore Uninstall - if you want to uninstall FastRestore, please use its own uninstall or Windows ADD/REMOVE program instead of uninstall program from other company. If the uninstall is not carried away right, please download the program again and unarchive the fastrestore.exe file to get uninstall.exe and run the program to rerun the uninstall.

  5. Where does SysRestore put it's snapshots?
    The snapshot is created as hidden files stored on hard disk drives which is radomly selected by SysRestore according the status of your hard disk drives.

  6. I have two systems installed on my PC, can I use SysRestore?
    Sorry the current version does not support more than one system.
  7. Why should I use SysRestore instead of Windows built-in restoration?

    SysRestore VS Windows built in restoration
    Based on sector by sector copy, SysRestore is able to backup any partition on boot partition; restore files, restore system after crash, restore different snapshot, boot system from backup. Windows built in restoration is based on file copy and it can only backup files on system partition.

  8. Why SysRestore requires twice restarting of OS?

    The reason why it requires 2 OS reboots is that the recovery should be done under the Recovery Mode. Why? The first reboot is to go to the recovery mode while the second reboot is to end the recovery and restart the OS.

  9. The difference among SysRestore and other snapshot recovery software?

    The difference between SysRestore and other restore utilities is that SysRestore uses true writing technology for backup.
    How to identify the true or virtual writing technology
    When virtual writing technology is applied in a restore software, it would save a file on c drive. However, if you boot via USB drive or boot to Windows PE via disc, there is no file that has been thought saved on C drive.

    Virtual writing backup technology: Protect original data on hard disk for protection and it does not allow any change. When new data arrives, it would be kept on some safe area.

    True writing backup technology: when saving new files on disk, it would backup old data on safe area and then save new data on the disk.


  10. What would happen if the disk or system partition has been damaged where SysRestore stores snapshots?

    The place is called safe area where snapshots are saved. This safe area is protected by the driver of SysRestore and the data there cannot be destroyed by any other software. (If you try to access the safe area via Windows API, you would receive access rejection. ) If the data was really damaged, the worst – BSOD ie bluescreen would come to you when restarting OS.

  11. What can I do if the BSOD -bluescreen did occur on my PC?
    Please send the DMP file to support at We would try our best to help you out of the problem.

  12. Can I resize the space where SysRestore snapshots are stored?
    No, SysRestore would find a place to save its snapshot and it cannot be resized.

  13. How to delete snapshots?
    Right click the snapshot list and you will see the option to delete it manually.

Contact Support

If you have other questions, be free to email support at